---
title: Property Handover and Customer Care Software | XSquare
description: Handle customer requests with SLAs, schedule handovers, use checklists signed by the buyer, and follow snags until fixed. Handover moves billing too.
---

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Handover and customer care
# Requests answered on time. Units handed over properly.
Requests and complaints with a deadline, a handover schedule for every sold unit, a checklist signed by the buyer, and snags followed until they are fixed.
[Book a demo](https://aqartab.com/demo)
Image: Customer care dashboard with open requests, SLA breaches, handovers and snags
Screenshot of the live product, demo data.
In short
XSquare Real Estate manages after-sales work: customer requests with SLAs in working hours, a handover schedule, unit checklists with photos and the buyer's signature, and snags assigned to contractors and verified.
Used by[Customer care](https://aqartab.com/departments#care)[Handover](https://aqartab.com/departments#handover)[Maintenance and snags](https://aqartab.com/departments#maintenance)

## Requests on a clock
Each type of request has its time to resolve, counted in your working hours.
- Shorter deadlines for urgent requests, with a to-do for the agent
- Buyers send requests from the app and hear back there
- Each request closes with the customer's rating
- Maintenance requests of the units in the same place

## Handover with consequences
A care manager hands over once the checklist is done, signed and paid up, or overrides with a logged reason.
- Handover and maintenance installments fall due that day and are invoiced
- Revenue is recognised, if you book revenue at handover
- The buyer's app shows the unit handed over
- A checklist per unit, with photos and the customer's signature
- Failed items become snags, given to a contractor and verified
Questions

## Common questions

### How does the SLA work?
Each request type has a time to resolve, counted in your working hours, with a shorter time for urgent requests. Only a care manager changes it.

### What happens when a unit is handed over?
Handover and maintenance installments fall due and are invoiced, revenue is recognised if you book it at handover, and the buyer's app is updated.

### How are snags followed up?
Failed checklist items become snags that are given to a contractor and verified. Open snags stay on the list until then.
Keep exploring

## Related features
Image: Customer portal showing a buyer's unit, paid and outstanding amounts and installments
[

### Buyer and sales apps
A customer portal, a buyer app and a sales app in your own brand.
See the feature
Image: Collections dashboard with due and collected amounts, overdue by age and forecast
](https://aqartab.com/mobile-apps)[

### Invoicing and collections
Invoices on the due date, reminders, penalties, promises and aging.
See the feature
Image: Executive cockpit with a panel per team and trend charts
](https://aqartab.com/collections)[

### Team workspaces and executive cockpit
A workspace per team and one page for the CEO and CFO.
See the feature
](https://aqartab.com/leadership)

## See it on your own project.
Bring your project, your payment plans and your hardest questions. We walk you through the system in a live demo.
[Book a demo](https://aqartab.com/demo)