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Handover and customer care

Requests answered on time.
Units handed over properly.

Requests and complaints with a deadline, a handover schedule for every sold unit, a checklist signed by the buyer, and snags followed until they are fixed.

Customer care dashboard with open requests, SLA breaches, handovers and snags — Screenshot of the live product, demo data.

In short

XSquare Real Estate manages after-sales work: customer requests with SLAs in working hours, a handover schedule, unit checklists with photos and the buyer's signature, and snags assigned to contractors and verified.

Used byCustomer care Handover Maintenance and snags

Requests on a clock

Each type of request has its time to resolve, counted in your working hours.

Shorter deadlines for urgent requests, with a to-do for the agent
Buyers send requests from the app and hear back there
Each request closes with the customer's rating
Maintenance requests of the units in the same place

Handover with consequences

A care manager hands over once the checklist is done, signed and paid up, or overrides with a logged reason.

Handover and maintenance installments fall due that day and are invoiced
Revenue is recognised, if you book revenue at handover
The buyer's app shows the unit handed over
A checklist per unit, with photos and the customer's signature
Failed items become snags, given to a contractor and verified

Questions

Common questions

How does the SLA work?

Each request type has a time to resolve, counted in your working hours, with a shorter time for urgent requests. Only a care manager changes it.

What happens when a unit is handed over?

Handover and maintenance installments fall due and are invoiced, revenue is recognised if you book it at handover, and the buyer's app is updated.

How are snags followed up?

Failed checklist items become snags that are given to a contractor and verified. Open snags stay on the list until then.

Keep exploring

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See it on your own project.

Bring your project, your payment plans and your hardest questions. We walk you through the system in a live demo.